Our privacy policy.

Scope

This policy describes how Mobile Health Providers ("we," "us," "our") handles information collected through this website. It does not cover the protected health information (PHI) you share with us in the course of treatment. PHI is governed by federal HIPAA rules and our separate Notice of Privacy Practices, which we provide at intake and will send to you on request.

Information we collect

We collect only what we need to respond to you and operate the site.

• Information you give us. When you use the Contact or Refer-a-Patient forms, you choose what to share, typically a name, email, phone number, ZIP code, and a short note about the situation. Do not include sensitive medical details in these forms; we will follow up by phone for anything clinical.
• Information collected automatically. Like most websites, our host records standard technical information such as your IP address, browser type, the pages you view, and the date and time of your visit. This is used for security, troubleshooting, and aggregate site analytics.
• Cookies. The site uses a small number of functional cookies (for example, to remember if you have dismissed a banner). We do not currently use advertising or cross-site tracking cookies.

How we use information

• To respond to inquiries, referrals, and appointment requests.
• To verify insurance eligibility before scheduling, when you ask us to.
• To operate, secure, and improve the website.
• To comply with legal, regulatory, and accreditation requirements.

We do not sell your information. We do not share it with advertisers.

Who we share information with

We share information only with:

• Service providers that help us run the practice and this site, for example, our website host, email provider, and electronic health record vendor. These vendors are bound by contract to protect the information they handle on our behalf.
• Healthcare partners (such as referring physicians, hospice agencies, or labs) when needed for your care and with your authorization.
• Authorities when required by law, court order, or to protect health and safety.

Security

We use industry-standard administrative, physical, and technical safeguards to protect information on this site and in our practice. No method of transmission over the internet is 100% secure. If you have a sensitive medical concern, please call us at 562-686-2015 rather than using the contact form.

Your choices

• Email and text messages. You can opt out of non-essential messages at any time by replying STOP or contacting our office.
• Cookies. You can disable cookies in your browser settings. The site will still function, but some preferences may not be remembered.
• Access and corrections. To request a copy of your medical record or correct information we hold about you, contact our office. Requests for medical records are handled under HIPAA.

California residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we hold and the right to request deletion, subject to exceptions for information we are required to retain as healthcare providers. To exercise these rights, contact us using the details below.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information from children through it. If you believe a child has submitted information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be highlighted at the top of this page for a reasonable period.

Contact us

• Email: info@mobilehealthproviders.com
• Phone: 562-686-2015
• Mail: Privacy Officer, Mobile Health Providers, 317 W. La Habra Blvd, Ste 201, La Habra, CA 90631

This page is a general website privacy notice, not legal advice. For a HIPAA-compliant Notice of Privacy Practices specific to your treatment, please call our office or ask at your first visit.